We at Lookswala, strive to provide the best possible experience while you shop with us online. However, if the customer chooses to return the product, Lookswala accepts returns under the following conditions –

  • If you wish to cancel your order, then you can inform us within 12 hrs after placing your order. If your product has been already shipped then it can’t be canceled. [ Mail Us support@lookswala.com or call us 01442330404]
  • We accept returns if the product is sent damaged, defective, wrong size or wrong design from our end.
  • All returns must be in unused condition with all original tags and packaging intact.
  • Products claiming refund must be returned in the same form as it is received. Broken/used/tampered products are not accepted back.
  • Customers can return their order within 5 days of the order delivery.
  • Refund of shipping and COD charges is not applicable.
  • As we do not have a reverse pickup facility yet, To Self-ship your returns, You are requested to pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you to do it via speed post to the address below:

Lookswala

7, Modio ki Bawari , Alwar

Landmark – Near old Station road

Alwar (Rajasthan) 301001

Phone Number – 01442330404

*Should write the Order id,Registered Mobile number and Email details on a paper and keep it in the parcel.

Refund In case of prepaid order the refund will be done into card/bank account used for the transaction. This will take 7-10 Working days In case of cash on delivery orders the refunds will take 2 working days. The refund will be given by the coupon code to the customer, which will be equal to the value of the refunded product. The customer can use that coupon code on his next shopping. How long the refund procedure takes? *The refund procedure will be initiated within 24 hours once we receive your product. Once initiated, You will be sent the coupon code to your register email id and phone number.